We want you to be happy with your order — here's how returns and refunds work.
Sample content — the timeframes below are placeholder examples. Replace them with your actual returns policy, ideally checked against Australian Consumer Law requirements, before relying on it.
Not quite right? Here's how to sort it out.
Contact us within 14 days of delivery with your order number and the reason for the return.
Our team will confirm eligibility and send you instructions for returning the item, if needed.
Once received (where applicable), we'll process your refund or send a replacement within 5 business days.
If your order arrives damaged or a product is faulty, please contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund — no need to return the item in most cases.
We accept change-of-mind returns on unopened, unused items within 14 days of delivery. Due to the nature of our products, perishable food items and personalised/custom gifts can't be returned unless faulty or damaged.
For faulty or damaged items, we cover return shipping. For change-of-mind returns, return shipping is at the customer's expense unless otherwise agreed.
Once your return is received and approved, refunds are processed back to your original payment method within 5 business days. Depending on your bank, it may take a few extra days to appear on your statement.
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a refund, repair, or replacement for a major failure, and compensation for any other reasonably foreseeable loss or damage.
To start a return or refund request, please contact us with your order number.
